Returns & Exchanges

At DSMS E-SHOP, we strive to ensure your complete satisfaction with every fashion selection. If you are not entirely pleased with your purchase, you may return or exchange eligible items within 14 days of receipt.

1

Initiate Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Prepare Package

Securely pack your items in their original packaging, ensuring all designer tags, security seals, and protective coverings are intact and attached.

3

Ship Items

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request approval.

4

Quality Inspection

Once received, our warehouse team will inspect the items for original condition before processing your refund to the original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing